How The Cannon Center is Responding to COVID-19

Welcome back! The Cannon Center is again open and operating. Find the latest updates below about us and our current operating procedures.

 

Information regarding cancellations & postponed shows

Refund policies for postponed shows vary by performance and are approved by the particular show’s promoter. 

Cancelled shows: All cancelled shows are available for a refund at the time the show is cancelled. All refunds are handled at the original point of purchase. If tickets were purchased through TicketMaster, you will automatically receive a refund from TicketMaster. You may contact them if needed at WWW.TICKETMASTER.COM If you purchased your ticket at the Cannon Center Box Office, please contact us at 901-576-1269.

Postponed Shows: All postponed shows will specify the refund policy as it is stated by the show’s promoter on our website. Check the website or social media sites for updates. If refunds are allowed, please go back to the original point of purchase for a refund, either the Cannon Center Box Office or WWW.TICKETMASTER.COM.

Memphis’ CURRENT HEALTH DIRECTIVE

Shelby County, which includes the City of Memphis and surrounding areas in Tennessee, is under Shelby County Health Department Directive 22, which began on June 9, 2021. Highlights of the new directive include:

  • Following CDC guidelines requiring masks on public transportation and transportation hubs

  • Following CDC guidelines recommending masks for unvaccinated individuals, especially in indoor public settings and where social distancing is not possible

  • For full information regarding Memphis’ response to COVID-19, visit our COVID-19 resource hub.

Cannon Center for the Performing Arts reopening guidelines

An inherent risk of exposure to COVID-19 exists in any public place that people are present.  COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting the Cannon Center for the Performing Arts, you voluntarily assume all risks related to exposure to COVID-19.

For the Facility, we strive to always have a clean and sanitized facility where guests feel comfortable while enjoying one of our productions. We are now a GBAC STAR(TM)-accredited facility. Learn more about the accreditation granted through the Global Biorisk Advisory Council (GBAC), a world leader in programs on Cleaning, Disinfection and Infectious Disease Prevention for facilities, HERE. In addition we have implemented the following minimum safety and cleanliness standards:

  • Enhanced cleaning to remove dirt, germs and impurities from all surfaces. 
  • Increased focus on all high touch areas with approved products for sanitization and disinfection.
  • We have the latest in fogging techniques and our HVAC systems will deploy FDA approved disinfectants at required intervals when the theatre is empty. 

For Guests, please observe the following guidelines:

  • Social Distancing in hallways, concession areas, lobby, entrances, and restrooms should be followed at all times.
  • Handwashing with soap and water for 20 seconds is vital to help stop the spread of COVID-19.  Guests are asked to wash hands or use sanitizers after using the restroom, sneezing, coughing, touching the face, blowing nose, eating or drinking.
  • Sick Guests- for the safety of other guests and staff, please do not come to the venue if you are not feeling well, have a fever or are experiencing any of the symptoms associated with COVID-19.
  • Temperature checks, masks and social distancing will be enforced as local health directives require.