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Job title: Director - Cannon Center for the Performing Arts

Reports To: General Manager

Department: Cannon Center for Performing Arts

Supervises:  Cannon Center for the Performing Arts Staff

FLSA Status: Full-Time Salaried; Exempt

Position Summary:   Utilizing initiative and independent judgment, the Director of Cannon Center for the Performing Arts assists the General Manager in planning, directing and managing the day-to-day operations of the Cannon Center for the Performing Arts venue including sales & marketing, event booking and rentals, finance, event services, operations, housekeeping, and guest services.  The position requires a comprehensive knowledge of, and experience in, technical theatre operations as well as good inter-personal and communication skills. The Director will supervise a professional staff and facility partners who will support the various day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

MMG is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.

Essential Functions:  Responsibilities include, but are not limited to the following:

• Assist the General Manager in planning, directing and managing the day-to-day operations of the Cannon Center for the Performing Arts including event booking, sales & marketing, sponsorship sales, finance, event services, operations, housekeeping, and guest services. 
• Assist the General Manager in booking entertainment and events in the facility including concerts and other ticketed events.
• Develop and maintain relationships with reputable promoters, local market contacts, agents and talent affiliates to attract concerts, shows, entertainment events, etc.

• Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the other department directors in developing operating budgets and revenue projections;
• Assist the General Manager in recruiting, selecting, training and supervising all full and part-time staff; to include event operations and event setup and maintenance.
• Ensure that the technical operation of the theatre is always safe and complies with current industry standards.
• Ensure a consistently high standard of technical support to visiting companies, hirers and artistes.
• Lead or assist as required with advancing shows, pre-rigging, load in and load outs.
• Assist the General Manager in ensuring that the theater’s equipment is properly maintained in good working order, that equipment is regularly tested, and that replacement equipment and stock is ordered as needed.
• Coordinates the operations activities for all events with other departments and event related contractors to assure facility readiness and smooth operation of events.
• Coordinate training as needed; work with employees to correct deficiencies; implement goals and performance evaluations for direct reporting personnel
• Work with the departmental managers in the day to day management of the Cannon Center for the Performing Arts to review and evaluate processes and results; identify deficiencies and challenges and work with General manger to develop and implement programs, policies, and procedures for the Cannon Center for the Performing Arts 
• Assist the General Manager in the oversight of the resident user group contracts, event contracts and third-party vendor contracts
• Assist the General Manager in developing and preparing comprehensive management reports and manuals (i.e. Tech Packet, Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.) related to the Cannon Center for the Performing Arts
• Recommend to General Manager potential organizational studies or investigations which may dictate changes to programs, policies, and procedures as appropriate
• Establish and maintain effective working relationships with staff, facility stakeholders and facility users
• Assists in regular reviews of Resident User Groups such as Memphis Symphony Orchestra to suggest improvement of event requirements, pre-event planning and event management.
• Researches, reviews and recommends equipment, materials, and supplies required in providing event services and planning.
• Assist the General Manager in actively seeking potential sponsors for the building as well as for individual events.

• Assists the Director of Sales and staff with their efforts in site visits as necessary and meets, as needed, with potential convention center clients advising them on the facility requirements and negotiates sales of additional services.
• Works with internal service partners to provide quality service to customers.
• Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers.
• Prepares a weekly report of event activities for the General Manager
• Ensures that labor estimates are provided to contractors and related expenses are collected.
• Other duties may be assigned.

Supervisory Responsibilities:

Directly supervises Cannon Center for the Performing Arts full and part-time staff and volunteers for all events. Coordinates with other departments, such as sales & marketing, finance, operations, housekeeping and guest services. Carries out supervisory responsibilities in accordance with MMG’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications:

• Education: 
  • Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field.
• Experience:
  • Five (5) years of increasingly responsible experience in performing arts center venue management, with at least two (2) years of direct supervisory experience at the department director level.
  • General knowledge of Theater operations including technical support, guidance, stage management, sound and lights.
  • Other combinations of experience and education that meet these requirements may be substituted.

• Skills:
  • Work with surveillance systems.

• Excellent organizational, planning and interpersonal skills
• Good written and verbal skills
• Ability to prioritize multiple projects
• Demonstrate problem-solving and communication skills
• Professional presentation, appearance and work ethic.

• To perform this job successfully, an individual should have knowledge of computers and basic computer programs.
• Event Management software skills desired. 

• Licenses or Certificates:
  • Possession of, or ability to obtain a current CPR certificate
  • Possession of, or ability to obtain a Tennessee Driver’s License

Special Knowledge & Abilities

• Knowledge Of:
  • Operational characteristics of public assembly facility management/ performing arts center operations & booking preferred.
  • Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
  • Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations.
  • Contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements.
  • Modern and effective customer service practices.
  • EEOC, FLSA, OSHA, ADA and other industry related legal issues.
  • Interpersonal techniques in dealing with unique groups and sensitive circumstances.
  • Terminology used in theatre and entertainment settings.
  • Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.

• Ability To:
  • Plan, direct, and evaluate the work of subordinates
  • Perform a broad range of supervisory responsibilities over others
  • Manage multiple projects simultaneously
  • Work under high pressure in meeting urgent deadlines
  • Provide leadership to facility staff
  • Recognize, analyze and resolve challenges
  • Develop and implements programs, policies, and procedures for the convention center
  • Develop comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Interpret and apply Federal, State and local policies, procedures, laws and regulations
  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days

Environmental Conditions and Physical Demands:

• While performing the responsibilities of the Director these work environment characteristics are representative of the environment the Director will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Director
• Incumbent works in an office setting with minimal adverse exposure to environmental hazards. The noise level in the work environment is usually quiet to moderate except for specific event days where the level can be quite high.
• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Director. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Director of Cannon Center for the Performing Arts.
• While performing the responsibilities of the Director position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

There are no open RFPs at this time. Please check back later.