Job Opportunities / Open RFPs

SUMMARY

This position is responsible for the seating and the safety of patrons for events occurring at the Cannon Center, a 2,100-seat, state-of-the-art performing arts center located downtown in Memphis, Tennessee, and the Memphis Cook Convention Center. As members of the Front of House staff, ushers must offer the highest level of customer service possible to guests, donors, visiting artists, artist management, patrons, and any other member of the public or administration they may encounter. Responsibilities will include but not be limited to the following:

• Control access to the theater by recognizing and checking all ticket types for correct event information and provide guests with friendly, accurate directions.
• Check assigned areas pre- and post-event; proactively report and address needs prior to doors opening and follow up to ensure issues are resolved.
• Learn all venue policies, procedures, locations, and event specific information.
• Be able to direct patrons to restrooms, concession stands, and emergency exits.
• Assist with crowd control and seating of guests.
• Provide assistance with patrons’ special needs, such as helping those with wheelchairs or walkers.
• Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with venue policies, cleanliness, and safety.
• Assist with event-specific roles as instructed by the Front of House manager.